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The purpose of the Student Services Program is to provide public schools, accredited non-public schools, and school districts with school-based services to meet diverse learner needs.  The delivered services include:  coordinating the compliance of federal and state special education child find procedures, practices, and reporting; providing specialized hearing and vision supports to children and students; assisting schools with highly specialized expert teams to address unique student learning and social/emotional needs such as autism, assistive technology, brain injury, challenging behaviors, mobility, and transition; and supporting effective implementation of school-based learning supports.  These school-based services are delivered through AEA consultants with highly specialized expertise.  These services are directly delivered to children and students with specific and unique disabilities and may involve families and school-based educators.

The AEA Consultant teams also facilitate the federal and state special education child find procedures and deliver special education supports.  These school-based partnerships include ongoing assistance to develop and sustain positive school climates through learning supports.  The AEA team’s responsibilities include needs assessment and support for multicultural gender fair (MCGF) and equity responsive environments.  Teachers, teacher leaders, administrators, and AEA consultants work collaboratively to improve student learning through the focus area work.  The assigned AEA consultant teams partner with teachers, teacher leaders, and administrators to implement the Iowa Core, deliver evidence-based instruction, and continually assess student learning needs.

Student services for gifted and talented and English Language Learners are provided through the Quality Learning Program.

Primary Contacts

Kim Hofmann
Special Education Coordinator
Bettendorf Service Center
(563) 344-6415

Mary Killian Meier
Administrative Assistant
Bettendorf Service Center
(563) 344-6283

Rachel Peña
Administrative Assistant
Bettendorf Service Center
(563) 344-6206

Mary Cashman 
Transition Leader
Bettendorf Service Center
(563) 344-6260

Sally Christopherson
Administrative Assistant
Bettendorf Service Center
(563) 344-6283

Jennifer Hawley 
Student Service Lead
Clinton Service Center
(563) 344-6309

Lindsey Hall
Administrative Assistant
Clinton Service Center
(563) 344-6418

Michele Martin 
Student Service Lead
Bettendorf Service Center
(563) 344-6223

Anna Johnson
Administrative Assistant
Bettendorf Service Center
(563) 344-6240

Allison Wilhelm
Student Service Lead
Muscatine Service Center
(563) 344-6516

Debra Chamberlin
Administrative Assistant
Muscatine Service Center
(563) 344-8476

Frank Ogden 
Student Service Lead
Bettendorf Service Center
(563) 344-6220

Sally Christopherson
Administrative Assistant
Bettendorf Service Center
(563) 344-6283

Program Services

The following services are provided to children, families, schools and school districts:

  • Alternate Assessment
  • Compliance Monitoring
  • IEP (Web Based)
  • Independent Educational Evaluations
  • Information Management System
  • Hearing Services
    • Audiological Services
    • Interpreters (Management Service)
    • Itinerant Hearing Services
  • Procedural Safeguards for Parents
  • Special Education Coordination and Compliance
  • Special Education Child Find - Supports & Services
    • Educational Consultant Services
    • School Psychology Services
    • School Social Work Services
    • Speech & Language Services
  • Special Education Student Count
    Intervention Services
    • Access Program
    • Assistive Technology Team
    • Autism Resource/Challenging Behavior Team
    • Brain Injury Resource Team
    • Orientation & Mobility Services
    • Solution Focused Mediation Center
    • Transition Services
  • Vision Services
    • Itinerant Vision Services

Service Descriptions

Outcomes (Effectiveness)

The Student Services Program is monitored and evaluated through its program outcomes, program data, participant surveys and evaluation feedback, and regional needs assessment feedback.  The consultants and administrators, in partnership with participants receiving services, use multiple data points to ensure delivery of high quality services.  The program is also evaluated by ongoing data collection and advisory needs assessment such as the Profile of Services, Statewide AEA Satisfaction Survey, and specific educator advisory groups.

Program Outcomes

  • All diverse learners have supports to learn at high levels.
  • All schools and school districts have special education child find services and supports that comply with federal and state special education compliance and/or procedures.
  • All diverse learners have the appropriate access to specialized learning and services that meets their identified unique learning needs according to federal and state law.
  • Children, families, and educators have access to quality low incidence services and specialized intervention teams that meet the unique teaching and learning needs of diverse learners.

Program Feedback

  • Program data collected, analyzed, and evaluated by AEA consultants and administrators with the involvement of school-based educators.
  • School administrators complete annual special education service surveys providing feedback regarding AEA staff effectiveness.
  • Teachers participate in annual advisory meetings providing specific AEA service feedback.
  • Profile of Services data are gathered and monitored annually to ensure schools and school districts have equitable availability of AEA services.
  • Administrators and teachers complete evaluation surveys, respond through advisory processes, and have an opportunity to complete the annual Iowa AEA Satisfaction Survey.  These data points are used to continuously provide feedback to improve AEA services to children, families, schools and school districts.  The following are general data points used to inform AEA service effectiveness. 
    • AEA services meet the professional needs of educators
    • AEA services assist educators with Federal and/or state mandates
    • AEA services had a positive impact on schools (continuous school improvement)
    • AEA services assisted in improving instruction and/or job related practices
    • AEA staff created and maintained a good working relationship
    • AEA staff are responsive to student learning needs
    • AEA staff assisted in improving student achievement
    • AEA staff provided leadership to meet emerging educational needs


An expectation of area education agencies is to support and provide educational efficiencies within a statewide education system.  AEAs, in Iowa, were established, in 1974, to provide such resource efficiencies.  Student Services provide the following education system efficiencies:

  • Access to low incidence vision and hearing services.
  • Access to highly specialized teams of experts to address unique and diverse learning needs of children and students.

Resource Allocation

  • 10% of Human Resources
  • 30 AEA Staff Members
    • 2 Leaders
    • 14 Field Staff
    • 12 Support Staff

Participation: (Equitable Availability of Services)

All public schools, accredited non-public schools, and school districts participate in student services.

Supporting Evidence:

Student Services Resource Teams

Alignment to the Agency’s Reading, Mathematics, and Science Goals

The Student Services Program provides schools and school districts with supports to meet the unique learning needs of all students so that AEA services make a difference.  The services are focused on closing the subgroup achievement gaps and improve reading, mathematics, and science student performance.

Alignment of AEA Standards for Service

Student Services address the following AEA Standards of Services:

281—72.4(2) Professional Development
281—72.4(3) Curriculum, Instruction, and Assessment
281—72.4(4) Diverse Learner Needs
281—72.4(5) Multicultural Gender Fair
281—72.4(6) Media Services
281—72.4(7) School Technology
281—72.4(8) Leadership

Standard Alignment Document

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